FAQs

Following is a list of Frequently Asked Questions. If you have a question that is not provided below, or would like to submit a comment, please email us, or call 800-555-1234.

  1. If you forgot your password, you can have it emailed to you by following the simple prompts on the log-in screen.

    1.     Go to log-in

    2.     Click on the Forgot your password link

    3.     Enter your User ID

    4.     An email containing a temporary password will be sent to the address on file

    5.   Log-in using your temporary password

    6.   To change your password to your preference, click on your name in the top right corner, next to the "log out" link.

    7.   Type your new password in the "New Password" and "Confirm Password" boxes, then click save. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

  2. If you forgot both your user ID and password, call 800-729-6726 or email info@nasscoinc.com. We will locate your user ID by searching our database by your email address or first and last name. In order to maintain your security, we don’t actually keep your password on file. We are able to reset your password to something generic, then you can go into the self-service account maintenance tool on our website and set your preferred password. Please remember that passwords are case sensitive, and must be at least 6 characters and contain at least 1 number and 1 letter.

  3. If you forgot your user ID, please call 800-729-6726 or email info@nasscoinc.com and one of our customer service representatives will locate your User ID by searching our database by your company name, email address, or first and last name.

    1. Sign In to your account
    2. After you sign in, Click on your name located in the top right corner, next to the "log out" link
    3. Type your preferred password in to the "new password" and "confirm new password" boxes,then click the "save" button. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number
  4. Yes, Nassco has a quality policy and guidelines. Nassco is committed to quality by complying with customer and regulatory requirements. Each Nassco employee is personally responsible for the quality of his or her work and is empowered to initiate action to ensure both quality and continuous improvement within the organization.

  5. For more detail on our products, browse Nasscoinc.com or contact a Nassco Sales Representative. Our knowledgeable Sales Team will gladly answer any additional questions you may have. Call 800-729-6726 to speak with a representative or email inquiries to info@nasscoinc.com.

  6. Can't find what you need on our website? Nassco customer service and sales representatives can help. For more detail, call 800-729-6726 or email info@nasscoinc.com.

  7. Samples are available on most products for established customers. Contact us at 800-729-6726 with your sample request.

  8. Contact us for more detail at 800-729-6726.

  9. If you have not received your order or have discovered an error or discrepancy on your order, please notify us immediately. Our representatives will gladly assist you with any necessary actions such as tracking your order, making adjustments or replacements, or placing carrier claims on your behalf, call 800-729-6726.

  10. Our Credit Department will be able to help you with any billing questions, provide copies of invoices, or work with you to resolve any billing discrepancies. Call 800-729-6726 and ask to speak with someone in the Credit Department.

  11. Please mail your payments to our remit-to address:

    Nassco, Inc.

    PO BOX 88281

    Milwaukee WI 53288-8281

  12. Please contact our customer service team at 800-729-6726.

  13. The entire application process depends upon your credit standing and how fast your references reply but typically takes 3-5 business days.

  14. All shipments may ship via UPS, FedEx, USPS or common carrier IF not available to be delivered on a Nassco truck. (Products over 60 pounds and/or bulky products are generally shipped via common carrier.) 

  15. Shipments are completed based on an established route schedule.  If you require an expedited shipment, please contact us at 800-729-6726.

  16. Orders less than a defined amount may incur small order fee unless discussed and approved otherwise.  The small order fee will appear in checkout before you complete your order.